Privacy Policy

1.Information we collect

When someone calls a business line that forwards to NightOwl Voice, we process the information needed to take down the call and get it to the business:

• Call details: the caller’s phone number (caller ID), the time and length of the call.
• Conversation: the call audio and a transcript, which AI models use to identify the caller’s name, the address or vehicle involved, the problem, and how urgent it is.
• Business account details: the business owner’s name and contact information, billing contact details for emailed invoices, and the settings for the business’s lead sheet. We do not collect card or bank numbers on this site.
• Setup requests: the details you enter in the “Get set up” form, used only to contact you about the Service.

2.How client data is kept separate

Each business has its own Google Sheet. A caller’s details are sent only to the business they called. We do not pool, sell, or share leads between businesses or with advertisers.

3.Recordings, transcripts and service providers

Calls are handled with the help of service providers, including Vapi (voice), Twilio (phone and text messaging), and Google (AI models and Google Sheets).

• Recordings and transcripts: our voice provider keeps a recording and transcript of each call. We use them to produce the lead summary, check call quality, and fix problems. A business can ask us to delete the recordings for its line at any time.
• Encryption: call audio, transcripts and lead details are sent over encrypted connections (HTTPS/TLS).
• No selling or training: we do not sell call data, and we do not use it to train AI models.

4.Your privacy rights

Depending on where you live, privacy laws such as the California Consumer Privacy Act may give you the right to know what information we hold about you and to ask us to delete it. Callers and businesses can make either request by email.

Because leads are delivered into each business’s own Google Sheet, that business controls those rows. We will delete recordings, transcripts and logs held in NightOwl Voice systems on request.

5.Changes to this policy

If we change this policy, we will update the date at the top of this page.