An AI receptionist for HVAC companies
When a furnace quits at 2 AM, the homeowner calls the first company that picks up. NightOwl answers your missed and after-hours calls in one ring, finds out what is wrong, and sends you the lead before they call someone else.
$149/month, 600 call minutes included, no contract. Usually live within 48 hours.
- Problem
- Gas furnace not heating
- Urgency
- Urgent: elderly parent in the home
- Callback
- Name and number confirmed
Why missed calls cost HVAC companies jobs
Most no-heat and no-AC calls come in when nobody is at the desk: nights, weekends, and the first cold snap of the year when every line is busy.
A caller who reaches voicemail rarely waits. They go back to the search results and call the next company on the list.
What it asks your callers
- Is the system off completely, blowing the wrong temperature, or making a noise?
- Is it a gas furnace, heat pump, or central AC?
- Is anyone in the home at risk without heat or cooling tonight?
- What is the best name and number for a callback?
You choose the questions on the setup call. These are where most HVAC companies start.
How it works
- 1Keep your number
Set your phone to forward the calls you miss to your NightOwl line. It takes about five minutes and I walk you through it.
- 2It answers in one ring
It greets callers with your business name, gets their name, number and problem, and marks real emergencies as urgent.
- 3You get the lead
Each call reaches you by text and email within seconds and is logged to your Google Sheet. You call back and book the job.
NightOwl does not book appointments on your calendar, and it is not an emergency service: it never replaces 911.
Try it before you decide
Hear the demo handle a call like the ones you get at night, or talk to me directly. I'm Calvin Blann, and I set up every line myself from Grand Rapids, Michigan.